This website is not run by Haven, but is an information page to help those who have booked a holiday at a Haven Holiday park via a Private Owner.
It includes general information, Fun Pass details and our Fun Pass Calculator to help work out the cost in advance of your staycation.
Plus... more to come
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The information and links on this website are updated when possible, but please always check with the Haven park that you are due to visit if you are unsure or need to question this.
Depending upon the location of the holiday park you are visiting, there may still be different rules linked to Covid 19 restrictions, so please check the following link to get the latest status.
Due to Coronavirus restrictions, the check in process has changed for holidays booked with Haven and privately with an owner.
If booked directly with Haven, then all of your information should be made available upfront, including an arrival time.
If you have booked your stay privately via an owner, the owner should book in your arrival up to 4 weeks in advance. If you have been booked in for arrival, once you arrive at the park you will be granted access and given full details on what to do next and how to access the caravan that you will be staying in. If the person you have booked with has not asked you for the details, please contact them before you start your journey.
This form now also allows you to buy passes and book activities up to 4 weeks in advance of your stay.
Facilities and activities at Haven sites now require booking in advance (including swimming). In order to book and take part in these activities, you will need to buy a Fun Pass.
Depending upon where the Haven park is located, there may be different rules on what facilities are available.
If you are unsure on what facilities and entertainment might be available or what restrictions are in place, please contact Haven directly to check.
If you have booked your Caravan privately or if you have booked a 'Stay' option, you should be aware that you may not have access to all of the onsite facilities that may be open, such as entertainment venues, swimming pools and more.
Fun Passes may be available and give you access to the daytime and evening entertainment and swimming pools (depending upon the availability due to the Covid 19 status), without these passes, you cannot access these areas of the park.
However, it should be noted that even with a Fun Pass, these facilities may need to be booked in advance and are subject to availability.
To calculate the cost of Fun Passes, use our Fun Pass Calculator.
It might be possible to purchase Fun Passes in advance of your stay, the caravan owner that you have booked with should be able to confirm if this is possible. If it is, you should ensure that your Caravan Owner has booked in your arrival up to 4 weeks before your stay. Once your arrival has been booked, you will receive details on how you can purchase passes in advance and also book activities and entertainment.
If booking in advance is not possible at the park you are staying, then you can purchase them on arrival at the reception.
Activities (including Swimming) do get booked up quickly, especially during the school holidays, so please try and book as far in advance as possible (max 4 weeks).
Note that Entertainment does not need to be booked in advance. As long as you purchase passes, you will be able to access entertainment on a first-come-first-served basis, again, the venues do fill up quickly especially during school holidays, so arrive at the venue early to avoid disappointment.
You can arrive at a restaurant or take-away and be seated if there is availability, however, there is also the option to book in advance or order take-away.
To reserve a table at a restaurant, you firstly need to have your arrival registered. Once you have your welcome email, use your booking reference and go to haven.com/experience.
Note: If attending an entertainment venue, then the 'Haven Serve' app should be downloaded to order and drinks and bar snacks.
Haven Serve for: