Unfortunately, Coronavirus has had a big impact on Haven holiday, with much of the 2020 season and the beginning of the 2021 season being unavailable to holiday makers, and when it has been available, there have been restrictions in place. This website is not run by Haven, but helps to bring together some important information to help you enjoy your holiday as much as possible.
Depending upon the location of the holiday park you are visiting, different rules may apply, so please check the following links to get the latest status and news.
The information and links on this website can be used and will be updated when possible, but please always check with the Haven park you are due to visit if you are unsure or need to question this.
Due to Coronavirus restrictions, the check in process has changed for holidays booked with Haven and privately with an owner.
If booked directly with Haven, then all of your information should be made available upfront, including an arrival time.
If you have booked your stay privately via an owner, it is vital that the owner has booked you in for arrival. These details will need to include an email address and contact number, your arrival date and estimated time, all adults names, number of people staying and a registration plate of any vehicles.
With these details, the security at your park will grant access and give you full details on what to do next and how to access the caravan that you will be staying in. If the person you have booked with has not asked you for the details, please contact them before you start your journey.
'Stay & Play' vs 'Stay'
Booking direct with Haven is different this year, giving you the option to book with or without the entertainment access.
Both options provide Self-Catering accommodation as well as access to restaurants and take-aways (subject to Covid 19 restrictions), but 'Stay & Play' includes access to the following extras (again, subject to Covid 19 restrictions and availability).
Access to activities (although some activities may have an additional charge)
For full details, visit Havens website.
There is still some way to go until Haven holidays can return with the facilities that you may be used to; Entertainment, Swimming Pools, Arcades, Activities, Restaurants and Pubs may still be affected by the Covid-19 pandemic and this can change your holiday experience.
Depending upon where the Haven park is located, there may be different rules on what facilities are available, but you can check what facilities are scheduled to be open for your stay using the following link. It should be noted though, that this is subject to change.
Even if some of the facilities are not available at the time of your stay, there is no need to worry. Haven sites are ideally located so that you can still take in breath-taking scenery from around the UK. Beautiful beaches, coastlines and cliffs, as well as nearby countryside can give you that escape that you need whilst still following government guidelines and being safe.
Facilities and activities may now require booking in advance andhave limited availability.
For holidays booked directly with Haven, you should download the My Haven app and add your booking reference in order to book.
For private bookings, please speak with the owner for latest booking information, but at this moment facilities can be booked on arrival depending upon availability and Play Pass purchase.
If you have booked your Caravan privately or if you have booked a 'Stay' option, you should be aware that you may not have access to all of the onsite facilities that may be open, such as entertainment venues, swimming pools and more.
Play Passes may be available and give you access to the daytime and evening entertainment and swimming pools (depending upon the availability due to the Covid 19 status), without these passes, you cannot access these areas of the park.
However, it should be noted that even with a play pass, these facilities may need to be booked in advance and are subject to availability.
To calculate the cost of Play Passes, use our Pay Pass Calculator with the following link.
To purchase Play Passes, you should speak to the owner as they may need to complete a Pass form that you can use on arrival.
Restaurants, Pubs and Entertainment Venues
It is unclear whether restaurants will or will not be open in the usual way due to Covid 19, they may be offering take-away options, and even delivery to your van for some restaurants. In order to make this process as simple and safe as possible, a new website has been developed to allow you to browse and order food, with an option for delivery (not always available) or collection at a chosen time.
To browse the food options, make an order or reserve a table at a restaurant or entertainment venue,
just use this link or got to www.Haven.com/food
or if you have booked directly with Haven, then the My Haven app can be used to book.
Note: If attending an entertainment venue, then the 'Haven Serve' app should be downloaded to
order and drinks and bar snacks.