This website is not run by Haven, but is an information page to help those who have booked a holiday at a Haven Holiday park via a Private Owner.
It includes general information, Fun Pass details and our Fun Pass Calculator to help work out the cost in advance of your staycation.
Plus... more to come
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Unfortunately, Coronavirus has had a big impact on Haven holiday, with much of the 2020 season and the beginning of the 2021 season being unavailable to holiday makers, and when it has been available, there have been restrictions in place. This website is not run by Haven, but helps to bring together some important information to help you enjoy your holiday as much as possible.
Depending upon the location of the holiday park you are visiting, different rules may apply, so please check the following link to get the latest status.
The information and links on this website are updated when possible, but please always check with the Haven park that you are due to visit if you are unsure or need to question this.
Due to Coronavirus restrictions, the check in process has changed for holidays booked with Haven and privately with an owner.
If booked directly with Haven, then all of your information should be made available upfront, including an arrival time.
If you have booked your stay privately via an owner, it is vital that the owner has booked you in for arrival. These details will need to include an email address and contact number, your arrival date and estimated time, all adults names, number of people staying and a registration plate of any vehicles.
With these details, the security at your park will grant access and give you full details on what to do next and how to access the caravan that you will be staying in. If the person you have booked with has not asked you for the details, please contact them before you start your journey.
Things are still not back to normal with facilities and activities that you may be used to; Entertainment, Swimming Pools, Arcades, Activities, Restaurants and Pubs may still be affected by the Covid-19 pandemic and this can change your holiday experience.
Depending upon where the Haven park is located, there may be different rules on what facilities are available.
If you are unsure on what facilities and entertainment might be available or what restrictions are in place, please contact Haven directly to check.
Even if some of the facilities are not available at the time of your stay, there is no need to worry. Haven sites are ideally located so that you can still take in breath-taking scenery from around the UK. Beautiful beaches, coastlines and cliffs, as well as nearby countryside can give you that escape that you need whilst still following government guidelines and being safe.
Facilities and activities may now require booking in advance and have limited availability. See here for further details
If you have booked your Caravan privately or if you have booked a 'Stay' option, you should be aware that you may not have access to all of the onsite facilities that may be open, such as entertainment venues, swimming pools and more.
Fun Passes may be available and give you access to the daytime and evening entertainment and swimming pools (depending upon the availability due to the Covid 19 status), without these passes, you cannot access these areas of the park.
However, it should be noted that even with a Fun Pass, these facilities may need to be booked in advance and are subject to availability.
To calculate the cost of Fun Passes, use our Fun Pass Calculator.
To purchase Fun Passes, you should speak to the owner that you have booked with, as they may need to complete a Pass form that you can use on arrival.
The majority of Restaurants and Indoor Venues are now open again as restrictions lift, meaning that it is now possible to book for meals or entertainment at Haven parks (subject to availability and Covid restrictions), and in some cases, entertainment venues are returning back to a normal system of 'first come first served' to get access, with no booking necessary.
To reserve a table at a restaurant or entertainment venue, just go to
Note: If attending an entertainment venue, then the 'Haven Serve' app should be downloaded to order and drinks and bar snacks.
Haven Serve for:
Food and Entertainment